Dashboard overview

The dashboard is where you configure and inspect Thoth. Day-to-day support still happens in Discord.

Sign in at thothsupport.dev with the Discord account that has Manage Server on the target server.

Server navigation

Use the server switcher to move between servers you manage. Each server has its own tickets, knowledge, tips, settings, custom tools, billing, and team.

Pages at a glance

Page	Primary purpose	Common tasks
Tickets	Review history	Open transcripts, search past issues, check CSAT
Knowledge	Curate what Thoth searches	Upload docs, paste text, add/sync URLs, test in Playground
Custom tools	Give Thoth live data access	Create webhook-backed lookups (orders, accounts, status). See Custom tools — SDK and demo in thoth-open.
Tips	Curate learned answers	Edit, merge, or remove tips from auto-learn
Insights	Understand performance	Spot top questions, deflection rate, knowledge gaps
Settings	Control behavior	Ticket types, staff roles, business hours, cooldowns, voice
Billing	Plan and usage	View usage, upgrade, manage subscription
Team	Dashboard access	Invite teammates, assign roles

How it fits together

• Discord is the support surface. Users open tickets, talk, and get help there.
• The dashboard is the control surface. You upload docs, tune settings, review what happened, and connect tools.
• Autoconfig bridges the two. After you change ticket types or staff roles, run /thoth autoconfig once in Discord to create or update channels and the ticket panel.

Quick start from the dashboard

1. Go to Settings and define staff roles and at least one ticket type.
2. Run /thoth autoconfig in Discord.
3. Go to Knowledge, add a few key docs, and test questions in Playground.
4. Use Insights after some real tickets to see what to add next.

See Setup for the full flow.