Auto-learn

Auto-learn turns resolved staff conversations into reusable knowledge with almost no extra work.

How it works

1. A user opens a ticket and Thoth cannot fully resolve it, or the user requests a human.
2. Staff join the private channel and help.
3. Staff run /close.
4. If Auto-learn is enabled and the conversation meets minimum criteria (staff participated, enough back-and-forth), Thoth proposes a short tip.
5. The tip appears in your learned-tips channel with Confirm and Remove buttons.
6. Only confirmed tips are searched during future tickets and Playground tests.

What makes a good tip

Tips are short, specific, and scoped. Good examples:

• "Refunds over $50 require a manager approval code from the #refunds channel."
• "Password resets for school accounts are handled at help.school.edu/reset."
• "Our Enterprise plan includes priority queueing and a dedicated channel."

Tips are not a replacement for long documentation. Use Knowledge for reference material and procedures. Use tips for the answers your staff repeat in tickets.

Requirements

Auto-learn only suggests a tip when:

• A staff member sent at least one message in the ticket.
• The conversation has a minimum number of messages (very short threads are skipped).
• Auto-learn is enabled in Settings.

You can turn it off at any time. When it is off, you are responsible for all knowledge.

Managing tips

• In Discord, use the buttons in learned-tips to confirm or discard suggestions quickly.
• In the dashboard, go to Tips to:
  • Edit the wording of a tip
  • Merge near-duplicates
  • Remove outdated tips
  • Browse tips by source ticket

Changes in the dashboard take effect immediately for future searches.

Relationship to Knowledge

Source	Best for	Example
Knowledge (upload, paste, URL)	Reference docs, procedures, product details	"How to connect a new integration"
Tips (auto-learn or manual)	Repeated answers from real tickets	"The staging key expires every 6 hours"

Both are searched together when Thoth answers a question.

Disabling or resetting

Turn Auto-learn off in Settings if you prefer a fully manual knowledge base. Existing tips remain searchable until you remove them.

See Tips and Knowledge for how to curate what Thoth knows.