Billing
Billing is per Discord server (guild). Each server has its own plan, subscription, usage quotas, and team seats.
Plans
| Resource | Free | Thoth Plus (£15/mo) | Enterprise (contact us) |
|---|---|---|---|
| Tickets per month | 50 | 1,000 | Unlimited |
| AI replies per month | 10 | 300 | 2,000 |
| Doc pages indexed per month | 1,000 | 25,000 | 100,000 |
| URL sources (live sync) | 1 | 5 | 50 |
| Team members | 2 | 10 | 50 |
| Custom tools | 2 | 10 | 25 |
Thoth Plus is the self-serve paid plan. On Plus, AI replies beyond the 300 included each month are billed as overage at £0.10 per reply — there is no hard cap, so the bot keeps answering. Enterprise is a sales-assigned tier with tailored limits and pricing, including optional zero-access encryption (your Discord support data encrypted at rest with keys wrapped in your own KMS; Thoth operators cannot read ticket or knowledge content in platform admin).
Enterprise is assigned by the Thoth team (contact sales), not self-serve checkout. See Zero-access encryption for what is protected, how setup works, and what your security team should prepare.
Limits reset at the start of each calendar month. On Free, hitting a hard limit blocks the corresponding action (new tickets, AI replies, or indexing) until the next cycle or an upgrade.
What counts as a ticket
A ticket counts the moment a user successfully opens one from the panel. Test channels that staff create manually may not count, depending on the flow.
What counts as an AI reply
Each time Thoth generates a support-oriented completion in a ticket or Playground context, it counts against the AI reply quota. General chat via /thoth askgpt also consumes AI quota.
Knowledge indexing and embedding jobs are tracked separately from AI replies.
Viewing usage
Open Billing for the server. The page shows current month consumption for:
- Tickets opened
- AI replies generated
- Pages indexed
- Any overage, if applicable
If you are close to a limit, you will see warnings in the dashboard and may see graceful degradation (for example, the bot will escalate instead of answering when out of AI replies).
Upgrading and managing
- Select the server in the dashboard.
- Open Billing.
- Choose a plan and complete checkout.
Use Manage subscription to:
- Update payment method
- Change plan
- Download invoices
- Cancel (you keep access until the end of the paid period)
Plan changes are effective immediately for limits and features on that server.
Team access
Invite teammates under Team for the same server. Team members can access the dashboard for that server according to their role. Dashboard access is separate from Discord staff roles — assign staff roles in Settings for in-ticket permissions.
See Team members.