Tickets

The Tickets page is your archive and audit trail for support on this server.

What you see

• Open and recently closed tickets
• Ticket type, user, status, and timestamps
• CSAT rating (👍 / 👎) when available
• Quick links to the full transcript

What you can do

• Search and filter by user, type, date range, or outcome
• Open a ticket to view the full message history
• Download or view the transcript for any closed ticket
• Jump to the original Discord channel when it still exists

Transcripts and retention

When staff run /close:

• A full transcript (messages, timestamps, participants) is saved.
• The transcript is posted to your ticket-transcripts Discord channel.
• The transcript is available in the dashboard regardless of whether the Discord channel still exists.

Control how long transcripts are kept in Settings → Transcript retention. After that window, they are permanently deleted. The default is 30 days; increase it if you need longer records for audits or training.

Relationship to Discord

• Live work happens in Discord. Reply to users and run /close there.
• Review and export happens here. Use the dashboard when you want to look something up later, share a transcript with someone who was not in the channel, or analyze patterns.

See How tickets work for the close flow and ratings. See Insights for aggregate views of deflection, top questions, and CSAT trends.