Settings

Staff roles

Discord roles that count as support staff. They can see tickets and their messages pause the bot.

Ticket types

Each type has a label, on/off switch, Discord category, optional role restriction, and a per-type open ticket limit (default 1; set to 0 for unlimited).

Enable at least one type, then run /thoth autoconfig in Discord.

Business hours

Configure when your team is available. Outside those hours Thoth can send an away message and pause AI replies. You can still allow ticket creation outside hours while skipping AI.

Auto-learn

Suggest tips from closed tickets. Off = you add all knowledge yourself.

Staff reply cooldown

How long the bot waits after a staff message before replying again. Default: 30 minutes.

Response voice

Optional tone for bot replies (friendly, formal, etc.). Test in Playground after changing.

Apply to Discord

After saving, run:

/thoth autoconfig